Vending World Policy Information, Sales Terms, Shipping & Return Policy

IMPORTANT: PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING AN ORDER.

This policy contains important information about purchasing vending machines, vending machine parts, payment systems, accessories, and other products from Vending World. Some sections affect your rights and responsibilities as a buyer. Please review the complete policy before making a purchase.

Vending World sells used and refurbished vending equipment, replacement parts, payment equipment, and related vending products. Many vending machines are large, heavy commercial products that must be transported by freight carrier. Because of the nature of this equipment, customers should carefully review product descriptions, machine dimensions, product compatibility, shipping requirements, and warranty information before ordering.

Placing an order through Vending World means that you acknowledge and agree to the applicable terms and conditions stated on this policy page.

Quick Policy Overview

The following summary is provided to make this policy easier to read. It does not replace the complete terms below.

• Vending World primarily sells used and refurbished vending equipment.
• Used and refurbished machines are not represented as new or like-new equipment.
• All sales are final except where Vending World expressly provides otherwise under its warranty or other stated policies.
• Customers should confirm that a machine, part, or accessory is suitable for their needs before ordering.
• Freight charges are normally separate from the merchandise price.
• Freight must be paid before freight-shipped equipment can leave the facility.
• Customers are responsible for selecting any required freight services.
• Lift-gate service does not mean that a carrier will move a vending machine inside a building.
• Dimensions, weights, and capacities listed on the website should be treated as approximate.
• Bottle machines are generally configured around 20 oz vending-style bottles unless otherwise stated.
• Customers should verify part compatibility before ordering replacement parts.
• Warranty coverage is limited and is primarily a parts warranty.
• Vending World does not normally send repair technicians to customer locations.
• Freight damage must be documented with the carrier at delivery.
• International customers are responsible for local currency equipment, customs requirements, and import arrangements.

Read every applicable section below before completing your purchase.

All Sales Are Final

Vending World sells used and refurbished vending machines. These machines are not new unless a specific product listing clearly states otherwise. Used and refurbished equipment may show signs of prior commercial use.

Customers are responsible for selecting equipment that meets their individual business, location, product, electrical, payment, capacity, and installation needs. Please review the product listing carefully before placing an order.

By purchasing equipment or other merchandise from Vending World, the customer acknowledges that the product description has been reviewed and understood. Except where an applicable Vending World warranty or another written policy expressly provides otherwise, sales are final.

There is no general cooling-off period for buyer's remorse. A warranty problem is handled under the applicable warranty terms rather than as a standard return.

Customers should therefore confirm all important details before ordering. This is especially important for large vending machines because freight shipping can be expensive and equipment may require special handling.

Before You Order a Vending Machine

Before completing a vending machine purchase, review the machine carefully and consider the following:

• Machine type
• Machine model
• Approximate dimensions
• Approximate weight
• Electrical requirements
• Product configuration
• Can or bottle compatibility
• Snack or candy configuration
• Payment system
• Credit card reader requirements
• Door and hallway clearance
• Loading dock availability
• Forklift availability
• Lift-gate requirements
• Residential or limited-access delivery requirements
• Final placement inside the building

Planning these details before ordering can prevent compatibility problems, delivery delays, and unexpected freight services.

Used and Refurbished Equipment

A refurbished vending machine should not be confused with a brand-new machine. Refurbished commercial vending equipment has previously been in service and may have normal cosmetic signs of use.

The purpose of refurbishment is to prepare equipment for continued commercial service. The exact appearance and configuration can vary by machine. Customers should review the individual product listing and available photographs for information about a particular unit or model.

Cosmetic expectations should be based on the stated condition and machine rating, not on the appearance expected from newly manufactured equipment.

Bottle Vending Machine Policy

Bottle vending machines require special attention because beverage packaging is not standardized across every retail channel.

Vending World's bottle machines are generally designed and configured for 20 oz vending-style bottles. Customers should not assume that a machine designed for a 20 oz vending bottle will automatically vend every smaller bottle sold in grocery stores or warehouse clubs.

20 oz Vending Bottles vs. 16.9 oz Retail Bottles

Many supermarket water and beverage bottles are approximately 16.9 oz. These bottles can differ significantly in:

• Height
• Diameter
• Neck design
• Cap design
• Wall thickness
• Shape
• Weight distribution

Those differences can affect how a bottle travels through a vending column or delivery mechanism.

A beverage may fit physically inside a vending machine but still fail to vend reliably. Reliable vending depends on the package working correctly with the machine's column, shims, spacers, motors, gates, and delivery system.

For this reason, Vending World does not warrant that a machine identified as a bottle machine will reliably vend arbitrary supermarket-style bottle packages. Unless a product listing states otherwise, customers should plan around standard 20 oz vending-style bottles.

Check Beverage Availability Before Ordering

Customers should confirm that the beverage products they intend to sell are available in compatible vending packages before purchasing a machine.

Do not purchase a bottle machine first and assume that a particular local 16.9 oz package can later be made to work.

Vending World does not normally stock every supermarket bottle size and therefore cannot configure machines for every regional retail package.

Why Bottle Size Matters

A vending machine is a mechanical dispensing system. Package dimensions are part of that system.

A small change in bottle diameter or shape can affect how bottles stack and move through a column. A bottle that is too narrow may shift. A bottle that is too wide may bind. A bottle with an unusual shape may bridge against another bottle.

The safest approach is to identify the product package first and then choose equipment that is known to work with that package.

Credit Card Reader Policy

Many vending machines can be used with cashless payment equipment. However, there is an important difference between the vending machine itself and the third-party payment service connected to the machine.

When Vending World sells a vending machine together with a credit card reader, the applicable machine warranty covers the vending machine according to the stated warranty terms. Operation of an activated third-party payment account, payment processing network, cellular connection, online reporting service, or bookkeeping platform is separate from the mechanical operation of the vending machine.

Cantaloupe Credit Card Readers

When applicable, Vending World can prepare compatible equipment so that the machine has the appropriate control software or EPROM needed for the intended credit card reader configuration.

After a reader is activated, problems involving payment processing or the third-party service should be directed to the payment service provider's technical support team.

Examples can include:

• Account activation
• Merchant account issues
• Cellular communication
• Transaction processing
• Online reporting
• Bookkeeping features
• Reader account configuration
• Payment settlement

These services depend on systems operated outside the vending machine itself.

Nayax Readers

Vending World does not sell Nayax card readers under the policy described on this page and does not guarantee that every machine sold by Vending World will operate with a Nayax reader.

Customers planning to install third-party payment hardware should confirm compatibility before purchasing the machine or reader.

Confirm Cashless Compatibility Before Buying

A machine being described as MDB-capable or credit-card-capable does not mean that every reader, telemetry device, modem, or payment service will work with every possible machine configuration.

Compatibility may depend on:

• Machine control board
• EPROM or firmware version
• MDB harness
• Power requirements
• Reader hardware
• Payment provider
• Reader mounting location
• Machine programming

Confirm these requirements before ordering when cashless payment is an important part of your vending operation.

Credit Card Purchase Terms

When a customer completes an online purchase and accepts the site's terms and conditions, the customer is agreeing to the applicable policies associated with that purchase.

Customers should review their order carefully before submitting payment. Check the product, quantity, billing information, shipping information, and delivery location.

If a payment dispute occurs, Vending World may provide applicable order records, transaction records, and agreed policy information to the payment processor or credit card company as part of the dispute process.

Billing and Delivery Address Verification

Vending World may review orders where the billing address and delivery address do not match.

This is a fraud-prevention measure. Large vending equipment can have a high transaction value, so address verification may be required before an order is released.

Vending World reserves the right to cancel an order when billing and delivery information creates a fraud concern.

In some situations, Vending World may require payment by wire transfer before processing an order with different billing and shipping addresses.

Payment Verification

Payment processors may require address verification. If a credit card transaction does not pass required verification, additional payment verification may be needed.

For qualifying transactions, a separate payment invoice may be sent so that the customer can complete the required address verification process.

If an alternate verified payment is completed, any duplicate original payment should be handled according to the payment process applicable to that transaction.

Customers should respond promptly to payment-verification requests. Delays may cause the order to be canceled and the merchandise to be returned to available inventory.

Currency and Payment Policy

Prices displayed by Vending World are stated in United States dollars unless clearly indicated otherwise.

International customers are responsible for making payment in U.S. dollars. When a wire transfer is used, the transferred amount must satisfy the required purchase amount in U.S. currency.

Orders Over $7,000

Under the policy currently stated by Vending World, orders over $7,000 must be paid by wire transfer. PayPal and credit cards may be used for purchases up to the stated $7,000 threshold.

Customers placing a large order should verify current payment instructions before sending funds.

Wire Transfer Orders

When wire transfer is selected, merchandise is held for one business day to allow the customer time to send payment.

If the required wire transfer is not received within that period, Vending World may cancel the order and return the merchandise to available inventory.

Customers using a wire transfer should follow the payment instructions carefully and complete the transfer promptly.

Machine Dimensions, Weights and Capacities

Dimensions, weights, and capacities displayed on the Vending World website are approximate.

Commercial vending machines can vary slightly because of model revisions, replacement doors, trim, legs, refrigeration systems, control assemblies, or other configuration differences.

Customers should not plan a tight installation using website measurements as construction-grade measurements.

Measure Your Location Before Ordering

Before purchasing a machine, measure:

• Building entrance doors
• Interior doors
• Hallways
• Turns and corners
• Elevators
• Stairways
• Loading areas
• Final machine location
• Ceiling clearance
• Available floor area

Allow extra room whenever possible.

A vending machine that appears to match an opening exactly may still be difficult or impossible to move through the opening because the machine must be tilted, turned, or placed on moving equipment.

Allow Operating Clearance

A vending machine also needs room after installation.

Depending on the model, additional space may be needed for:

• Opening the service door
• Loading products
• Removing the refrigeration deck
• Cleaning the condenser
• Accessing the rear of the machine
• Servicing payment equipment
• Ventilation

Use listed dimensions as a planning guide and leave reasonable clearance around the machine.

Email Communications About Orders

Emails sent by customers regarding orders, requested changes, shipping information, or other order details may be treated as part of the customer's order record.

Customers should therefore make sure that instructions sent by email are accurate and complete.

If you request an order change by email, include enough information to identify the order and clearly explain the requested change.

Do not assume that a change has been completed until it has been confirmed when confirmation is required.

Holiday Closures and Shipping Delays

Vending World closes for major holidays and may also close on an adjacent day depending on where the holiday falls during the week.

Major holiday closures may include:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed during a closure may not ship until the next available business day.

Because calendar dates and weekdays change each year, customers should check the current calendar and allow additional processing time around major holidays.

International Customer Policy

Vending World welcomes international customers. However, vending equipment sold for the U.S. market may contain payment equipment configured specifically for United States currency.

U.S. Coin Mechanisms and Bill Validators

Coin mechanisms and bill validators supplied with machines are generally configured for U.S. coins and U.S. paper currency unless otherwise stated.

International customers who need local currency acceptance should contact Vending World before ordering.

Depending on the equipment, it may be better to purchase a machine without U.S.-specific payment devices and install locally compatible payment equipment after the machine arrives.

Customs and Import Requirements

International buyers are responsible for understanding the laws and requirements that apply in the destination country.

These may include:

• Customs documentation
• Import permits
• Duties
• Taxes
• Brokerage charges
• Electrical requirements
• Currency requirements
• Local safety rules
• Product certifications

Customs and international shipping arrangements must be coordinated according to the requirements of the destination country.

Vending World can make reasonable efforts to provide normal sales documents or packing documentation when available. Final permission for merchandise to enter another country is determined by the applicable government and customs authorities.

Electrical Compatibility

International customers should also confirm electrical requirements. A machine designed for the U.S. market may not be suitable for another country's electrical system without appropriate equipment or modification.

Verify voltage, frequency, plug requirements, grounding, and applicable local electrical codes before purchasing or operating equipment internationally.

Liability

Vending World is not responsible for misuse of products purchased through the website.

Customers are responsible for installing, operating, and maintaining equipment in a safe and appropriate manner.

Subject to applicable law and the complete terms governing the transaction, Vending World states that its liability is limited to the original cost of the items purchased.

Use Commercial Equipment Properly

Vending machines contain electrical and mechanical systems. Service work should be performed with appropriate care.

Disconnect electrical power before servicing equipment when required. Do not bypass safety devices or operate equipment with exposed electrical components.

When specialized refrigeration or electrical work is required, use a qualified service professional.

Mailing List and Email Offers

Vending World uses customer email addresses to communicate about purchases and may also use email for future offers.

Vending World states that its mailing list is private and that customer mailing information is not shared with outside sources except service providers involved in hosting or operating the mailing list.

Customers who no longer want promotional email can use the unsubscribe option provided in marketing messages.

Transactional emails related to orders, payments, shipping, warranty matters, or customer service may be different from promotional marketing messages.

Order Cancellation Policy

Vending World reserves the right to cancel an order when required freight charges are not paid within the required time.

Freight equipment cannot be released for shipment until required transportation arrangements and payments are completed.

Inventory Conflicts

Many refurbished vending machines are individual units or are available in limited quantities.

In rare cases, two customers may attempt to purchase the same item before the online inventory system has updated.

If that happens, the first completed qualifying order received by the system may receive the available item. A later order may be canceled and the applicable purchase price refunded.

Orders Become Final After Shipment

Once an accepted order has shipped, the transaction is considered final under Vending World's sales policy, subject to applicable warranty terms.

Customers should make any necessary corrections before shipment.

Verify the following as soon as the order is placed:

• Customer name
• Telephone number
• Email address
• Billing address
• Delivery address
• Product ordered
• Quantity
• Required freight services

Vending Machine Parts Order Policy

Please order replacement parts carefully.

Vending machines can have many revisions within the same general model family. Two machines with similar cabinets may contain different control boards, motors, harnesses, switches, coin mechanisms, validators, or other components.

The customer is responsible for checking the actual machine and confirming that the replacement part is correct before ordering.

Do Not Order Based Only on Appearance

A replacement part may look similar to another part and still be electrically or mechanically incompatible.

When possible, compare:

• Manufacturer
• Machine model
• Machine serial number
• Part number
• Board number
• EPROM version
• Connector type
• Voltage
• Mounting arrangement
• Motor type
• Harness connections

Parts Representatives and Compatibility

Vending World representatives can provide available information, but the customer has physical access to the machine and is responsible for verifying what is actually installed.

A representative cannot always determine a machine's exact revision from a general model name.

Inspect the existing component before ordering whenever possible.

Parts Sales Are Final

Parts sales are final under Vending World's stated policy. If a customer orders the wrong part, Vending World is generally under no obligation to accept that part as a return.

Possible RMA Exception

In certain circumstances, Vending World may choose to authorize an RMA for a part ordered by mistake. This option is discretionary and should not be treated as a guaranteed return right.

When an RMA is authorized, the returned component may need to be received and retested before any credit is issued.

Under the policy currently stated on the site, an approved exception may involve one of the following:

• A refund less the original shipping cost and a 20% restocking charge; or
• A 100% store credit less the original shipping cost.

Any such accommodation is subject to Vending World's approval and the applicable RMA instructions.

Never Send a Part Back Without Authorization

If you believe an exception applies, contact Vending World before shipping anything back.

An unauthorized shipment does not automatically create a return, refund, exchange, or store-credit obligation.

Right to Refuse Service or Sale

Subject to applicable law, Vending World reserves the right to refuse service or decline a sale.

If Vending World cancels a transaction after money has been collected through the automated ordering system, the applicable collected amount will be refunded according to the payment process.

Vending Machine Shipping and Freight Policy

Shipping a commercial vending machine is very different from shipping a small parcel.

Most full-size machines must travel on a pallet or other freight platform through a commercial freight carrier.

Customers should understand the freight process before ordering.

Freight Is an Additional Charge

Unless a listing specifically states otherwise, the merchandise price shown on the website does not include freight charges.

After purchasing freight-shipped merchandise, the customer must pay the applicable freight charge or arrange an acceptable carrier to pick up the merchandise.

All required freight charges must be paid before the merchandise is shipped.

Prepare the Delivery Location

The delivery location provided during checkout should be available during the carrier's normal delivery hours.

Commercial freight deliveries commonly occur during normal weekday business hours. The current policy describes a typical delivery window of approximately 8:00 a.m. to 5:00 p.m. local time.

Someone who is authorized to receive the shipment should be present.

If a carrier attempts delivery and nobody is available, the carrier may charge a redelivery fee or other accessorial charge.

The customer is responsible for carrier charges caused by unavailable receiving personnel or incorrect delivery arrangements.

Commercial Dock or Forklift Delivery

Standard freight service is easiest when the destination has a commercial loading dock or forklift.

If your location does not have either one, you may need lift-gate service.

Lift-Gate Service

A lift gate is equipment mounted on the freight truck that lowers freight from the truck bed to ground level.

A lift gate does not mean that the driver will move the vending machine through your doorway or place it in its final operating position.

If you do not have a dock or forklift, select the appropriate lift-gate service when arranging freight.

Inside Delivery

Do not assume that standard freight service includes moving a machine inside your building.

Common carriers generally provide transportation rather than vending-machine installation services.

Depending on carrier availability and current service rules, inside delivery may not be available at all.

If you need a machine moved from the delivery point into your building, arrange a local vending machine mover, appliance mover, furniture mover, rigging company, or another qualified moving service.

Stairs and Elevators

Common freight carriers generally do not move vending machines up or down stairs. They also should not be expected to transport a machine to another floor through an elevator.

Make separate arrangements when your final location is not at the freight delivery level.

Machine Setup Is Not Included

Freight transportation does not include machine setup.

The freight driver is not responsible for:

• Programming prices
• Loading products
• Setting up coin mechanisms
• Setting up bill validators
• Activating credit card readers
• Leveling the machine
• Moving the machine into its final location
• Training employees
• Performing repairs

Plan separately for those services.

Freight Accessorial Charges

Freight carriers charge extra for services that go beyond normal dock-to-dock commercial delivery.

Common accessorial services can include:

• Lift-gate delivery
• Residential delivery
• Limited-access delivery
• Redelivery
• Storage
• Appointment service
• Special handling

Select the services that accurately describe your delivery location.

If an additional service becomes necessary after the shipment is already moving, the carrier may charge an additional fee.

The customer is responsible for charges caused by delivery requirements that were not disclosed or purchased when freight was arranged.

Limited-Access Locations

A location can be considered limited access even when it is a business. Examples may include:

• Schools
• Hospitals
• Churches
• Military facilities
• Government facilities
• Construction sites
• Some storage facilities
• Other locations with restricted carrier access

Tell Vending World or the carrier what type of location will receive the shipment so the correct freight service can be arranged.

Freight Storage Charges

A freight carrier may place a shipment into storage if delivery cannot be completed or if required delivery instructions are delayed.

Storage fees can accumulate while freight remains at the carrier terminal.

Customers should respond quickly if a carrier or Vending World requests information needed to complete delivery.

If storage charges result from delayed customer action, missing authorization, or delivery conditions at the destination, those charges are the customer's responsibility.

Shipping Cutoff Times

The policy currently states a shipping cutoff of 12:00 noon Pacific Time for eligible same-day shipments.

Orders completed after the cutoff normally ship on the next applicable business day.

Same-day shipment is not the same as same-day delivery.

Processing time can also be affected by:

• Payment verification
• Freight payment
• Carrier pickup schedules
• Weekends
• Holidays
• Machine preparation
• Weather
• Carrier delays

Freight Transit Times Are Estimates

Transit times shown in freight quotes should be treated as estimates unless a specific guaranteed service has been purchased.

Quoted transit days normally refer to business days.

Weekends and holidays should not automatically be counted as freight transit days.

Special delivery services may also increase transit time.

Examples include:

• Lift-gate delivery
• Residential delivery
• Limited-access delivery
• Delivery appointments

Customers farther from Southern California should normally expect longer transportation times.

Local Pickup Policy

Customers who select local pickup should collect purchased machines promptly.

Under the current Vending World policy, machines selected for local pickup must be picked up within seven working days.

After that period, each machine may be subject to a $10 per day storage charge.

Equipment left for an extended period without applicable storage fees being paid may become subject to applicable California rules concerning abandoned property.

Customers choosing local pickup should make sure they have an appropriate vehicle, equipment, straps, and help needed to move a commercial vending machine safely.

USPS Shipping Policy

Smaller parts and accessories may be shipped through USPS when appropriate.

USPS transit estimates are not guaranteed unless the specific service purchased provides an applicable guarantee.

Pickup and processing schedules can create a delay between the time a package leaves Vending World's facility and the time it begins moving through the postal network.

Customers should allow reasonable processing and transit time.

Freight Must Be Prepaid

All required freight charges must be paid before freight-shipped merchandise is released.

Customers may use the available approved payment methods to book freight. Alternatively, a customer may arrange a carrier independently when that option is acceptable for the order.

If you arrange your own carrier, make sure the carrier is suitable for commercial vending equipment.

Provide the carrier with accurate information about:

• Pickup location
• Destination
• Machine count
• Approximate dimensions
• Approximate weight
• Freight class when applicable
• Required pickup services
• Required delivery services

Freight Quotes

Freight quotes presented during the purchase process may reflect discounted carrier pricing available through Vending World's shipping volume.

The freight quote does not turn the freight carrier into a Vending World delivery employee.

The carrier remains responsible for transportation services under the carrier's own rules and freight terms.

Travel times are approximate unless guaranteed transportation service has been specifically purchased.

Choosing a Freight Carrier

Freight rates can vary substantially between carriers.

The lowest price is not always the only factor to consider.

Customers may also want to consider:

• Carrier service history
• Damage history
• Transit time
• Terminal locations
• Claim procedures
• Delivery options
• Guaranteed service availability

Vending World may display carrier information to help customers make a shipping choice. Any carrier performance statistics shown should be understood in the context and time period in which they were collected.

Freight Damage: Inspect Before Signing

Every customer receiving a freight shipment should inspect the shipment before signing the delivery receipt.

This is one of the most important steps in receiving a vending machine.

What to Inspect

Look for visible signs of transportation damage, including:

• Torn wrapping
• Broken pallet material
• Crushed corners
• Dented cabinet panels
• Broken glass
• Bent legs
• Damaged doors
• Missing pieces
• Evidence that the machine tipped during transit

Document Damage on the Delivery Receipt

If damage is visible, have the driver note the damage on all applicable copies of the delivery receipt or Bill of Lading before signing.

Keep a signed copy showing the damage notation.

Do not rely only on a verbal statement from the driver. Written documentation is important when filing a freight claim.

Take Photographs

Photographs can help document the condition of the shipment.

When practical, photograph:

• The complete machine
• The pallet
• The wrapping
• Each damaged area
• The freight label
• The delivery receipt

Keep these records with your shipping documents.

Minor Freight Damage

Commercial freight shipments can sometimes receive minor cosmetic or easily repairable damage.

When minor damage occurs, the shipment may need to be accepted and a claim filed with the freight carrier according to the carrier's rules.

Examples can include a bent leg, small dent, or replaceable broken component.

Document the damage before the driver leaves.

Failure to document visible damage can make a later freight claim much more difficult.

Major Freight Damage

Major freight damage should be handled according to the applicable carrier rules and the instructions associated with the freight service selected.

The current Vending World policy distinguishes major damage requiring significant repair from normal minor freight damage.

If a machine appears seriously damaged, contact the carrier and Vending World promptly and document the condition thoroughly.

Any refusal of a shipment should follow the rules applicable to that carrier and service.

Some deeply discounted freight options identified as being used at the customer's risk may have different requirements and may require acceptance of the freight followed by a direct claim with the carrier.

Freight Claims Are Made With the Carrier

Freight transportation is provided by independent freight carriers. Vending World may help arrange freight as a convenience, but damage occurring while the shipment is in the carrier's possession is handled through the carrier's freight-claim process.

Customers are responsible for cooperating with the carrier and providing the documents needed for the claim.

Keep Your PRO Number

The PRO number is the carrier's tracking or freight identification number. It is commonly shown on the Bill of Lading or delivery paperwork.

Keep this number.

When reporting a freight claim, contact the carrier and provide the PRO number along with the shipment information.

Keep All Freight Documents

Do not throw away:

• Bill of Lading
• Delivery receipt
• PRO number
• Freight invoice
• Damage photographs
• Packaging photographs
• Repair estimates
• Carrier correspondence

These records can be important during the claim process.

Freight Charges Are Final

Under Vending World's stated policy, freight charges are final and are not refunded by Vending World.

If a major freight claim includes transportation loss or damage, customers should determine whether freight costs should be included in the claim submitted to the carrier.

The carrier or freight broker ultimately handles the freight claim according to its rules.

Limited Parts Warranty

Vending World's machine warranty is a limited parts warranty.

The word "limited" is important. It means that the warranty applies to specified situations and components and does not cover every possible problem, expense, or event.

Customers should read the separate warranty information in addition to this policy page.

Parts Warranty Rather Than On-Site Service

Vending World sells equipment throughout the United States and internationally. It does not normally dispatch repair technicians to customer locations.

Warranty service is therefore primarily handled through replacement or repair of covered components.

If a covered component requires warranty attention, the component may need to be removed from the machine and returned to Vending World according to the warranty instructions.

Do not ship an entire vending machine for a normal parts-warranty issue unless specifically instructed to do so.

Warranty Shipping

Warranty parts that must be returned to Vending World are shipped at the customer's expense unless the applicable written warranty states otherwise.

For Alaska, Hawaii, and international locations, additional shipping rules apply. Customers in those locations are responsible for the required return shipping and the applicable shipping charges for replacement items as described in the warranty policy.

Because vending equipment and replacement components can be heavy, customers should understand warranty shipping requirements before purchasing.

Standard Warranty-Part Shipping

Vending World states that warranty replacement parts are normally shipped using an economical ground service.

If faster transportation is requested and available, the customer is responsible for the additional shipping cost.

Machine Warranty Coverage

Every reasonable effort is made to check used and refurbished equipment before it leaves the Vending World facility.

Under the policy currently posted, machines rated A, B, or C include rebuilt changers and validators when applicable and carry a 90-day limited parts warranty.

Covered machine components may include items such as:

• Coin changers
• Bill validators
• Removable refrigeration units on applicable soda machines
• Motors
• Solenoids
• Logic boards
• Control boxes
• Digital display units

Coverage is subject to the complete warranty terms and exclusions.

Warranty Exclusions

The warranty does not cover every component or every cause of failure.

Examples of exclusions stated in the current policy include:

• Display lamps
• Fluorescent lamps
• Incandescent lamps
• Fixed-place refrigeration systems on applicable coolers
• Fixed refrigeration systems on ice cream equipment
• Fixed refrigeration systems on frozen machines
• Vandalism
• Fire
• Flood
• Natural disasters
• Power surges
• Improper generator power
• Other abnormal electrical supply conditions
• Intentional contamination or "salting" of payment equipment

Review the full warranty terms before relying on coverage for a specific component or condition.

Local Customer Warranty Support

Local customers may have different practical service options because they can bring in parts